Terms & Conditions

These Terms and Conditions of Use (“Terms”) constitute a legally binding agreement between NAVNEET RAGHURAMAN (“Company”, “we”, “our”, or “us”) and you, the user of our website, mobile site, or other digital interfaces (collectively, the “Platform”), whether as a guest, registered user, subscriber, service provider, or purchaser (collectively, “you” or “User”). By accessing, browsing, registering, booking, purchasing, or using any part of the Platform or the Platform Services (as defined below), you expressly acknowledge and agree to comply with, and be legally bound by, these Terms, our Privacy Policy, Refund & Cancellation Policy, and any additional terms specific to certain services.

Effective Date: 01.06.2025

Scope & Applicability

These Terms govern access to and use of:

  • Our services, programs, memberships, subscriptions, digital offerings, and physical products;
  • All users, including but not limited to:
    • Service Providers (stylists, coaches, trainers, consultants, etc. who offer services through our Platform); and
    • End Users (individuals accessing, booking, subscribing, or purchasing services or products).

By using the Platform, you represent and warrant that:

  • You are at least 18 years of age;
  • You are competent to enter into a valid contract under Indian law;
  • All information provided by you is true, accurate, and complete.

Platform Services

The Platform offers a variety of services and products falling under the following categories (collectively, “Platform Services”):

(a) Fashion Services

  • Personal styling (online and offline)
  • Wardrobe audits and transformation
  • Image consulting and fashion coaching
  • Sale of branded apparel, accessories, and exclusive merchandise

(b) Fitness Services

  • Live fitness coaching (individual and group)
  • Subscription-based online workout programs
  • Pre-recorded workout sessions
  • Sale of fitness equipment, supplements, and apparel

(c) Lifestyle & Personality Development

  • Personality and grooming consultations
  • Etiquette, communication, and public speaking training
  • Corporate and individual image transformation
  • Workshops, webinars, and retreats

(d) Digital Services

  • Subscription or session-based access to premium digital content
  • Webinars, coaching calls, video/audio resources
  • Downloadable guides and tools

(e) Booking & Subscriptions

  • On-demand and scheduled service booking
  • Subscription models for recurring sessions or bundled services
  • Automated renewal and payment management

We reserve the right to modify, discontinue, or restrict access to any of the above services or features, at our sole discretion, without prior notice or liability.

Registration and Account Management

  • Users may be required to create an account to access certain services.
  • You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
  • We reserve the right to suspend or terminate any account that is inaccurate, misleading, fraudulent, or in violation of these Terms.

Fees, Payment and Billing

  • All fees are quoted in INR and are exclusive of applicable taxes unless stated otherwise.
  • Payment shall be made through secure third-party payment gateways integrated on the Platform.
  • By providing payment details, you authorize us to charge the specified amount to your payment method.
  • You are responsible for all charges incurred under your account, whether by you or any authorized third party.
  • Subscription plans are auto-renewed unless cancelled per the terms of the Refund & Cancellation Policy.

Refunds & Cancellations

All bookings, subscriptions, appointments, and product purchases made through the Platform are final, and the Company follows a strict no-refund and no-cancellation policy, except in cases of fault attributable solely to the Company.

(a) No Refund for User Default

You acknowledge and agree that no refunds, chargebacks, or compensation shall be provided under the following circumstances, including but not limited to:

  • Failure to attend a scheduled session (online or in-person);
  • Delay or absence from a scheduled appointment;
  • Incomplete use of a package or subscription;
  • Change of mind, personal dissatisfaction, or scheduling conflicts;
  • Technical issues on the user’s device or internet/network disruptions;
  • Providing incorrect information during registration or booking;
  • Attempting to cancel or reschedule after the permitted window (if any);
  • Downloading or accessing digital products/content.

You are solely responsible for ensuring that all information provided, schedules selected, and packages purchased align with your requirements and availability.

(b) Company-Initiated Cancellations or Failures

In the unlikely event of cancellation, rescheduling, or non-performance of services directly due to a fault, error, or unavailability from our side, the Company may, at its sole discretion, offer one of the following remedies:

  • Rescheduling of the affected session/service to a mutually agreed alternative date;
  • Replacement of the service with another of equal or comparable value;
  • Partial or full refund only if the service/product has not been delivered, and no alternative or equivalent remedy is feasible.

The Company’s liability shall be limited to the value of the specific affected service or product and shall not exceed the total amount paid by the user.

(c) Non-Transferability

Bookings, subscriptions, and sessions are strictly non-transferable. You may not assign or transfer your rights or obligations under any service or product purchased on the Platform to another person, unless expressly permitted in writing by the Company.

(d) Digital Products & Subscriptions

All digital products and subscriptions (e.g., online courses, coaching modules, recorded content, guides, etc.) once purchased are deemed delivered and consumed upon access, and are non-refundable and non-cancellable under any circumstances.

(e) Special Campaigns and Promotional Offers

No refunds or cancellations shall be applicable to any service or product offered under limited-time promotions, sales, discounted pricing, event-specific campaigns, or bundled packages. These offerings are subject to separate terms communicated at the time of the offer.

We reserve the right to deny any refund request that violates our stated policies.

User Conduct & Responsibilities

By accessing or using the Platform, you agree NOT to:

  • Use the Platform for unlawful, abusive, harmful, or fraudulent purposes;
  • Impersonate any person or entity or misrepresent your affiliation;
  • Upload or distribute viruses, malware, or harmful software;
  • Violate any third-party rights including intellectual property, privacy, or publicity rights;
  • Interfere with the proper functioning or security of the Platform.

We reserve the right to investigate and prosecute any violations to the fullest extent permitted by law.

Intellectual Property Rights

All content on the Platform, including but not limited to text, images, logos, videos, tutorials, software, and branding elements, is either owned by or licensed to NAVNEET RAGHURAMAN and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, revocable, and non-transferable license to use the Platform and its content solely for your personal, non-commercial use.

You shall not:

  • Copy, reproduce, distribute, or create derivative works without our express written permission;
  • Reverse engineer or tamper with the Platform or its content;
  • Remove or obscure copyright, trademark, or other proprietary notices.

Disclaimers and Limitation of Liability

  • The Platform Services are provided "as is" and "as available". We make no warranties, express or implied, including but not limited to accuracy, completeness, merchantability, fitness for a particular purpose, or non-infringement.
  • We do not guarantee specific results from use of the services or application of any advice or content.
  • To the maximum extent permitted under applicable law, we shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, including loss of data, income, or business opportunities, arising from your use or inability to use the Platform.

Third-party Services and Links

  • The Platform may include third-party links, products, or services. We do not endorse or assume responsibility for any third-party content or interactions.
  • Any engagement with third-party platforms or providers is solely at your own risk and subject to their respective terms and conditions.

User-generated Content and Image Usage Rights

By accessing or using the Platform, You acknowledge and expressly consent that any images, photographs, videos, testimonials, feedback, or other content (collectively, “User-Generated Content”) voluntarily shared, submitted, uploaded, or otherwise made available by You during the course of availing the Platform Services may be collected, stored, reproduced, published, modified, transmitted, displayed, distributed, and otherwise used by the Company on its website, Instagram handle, and/or any other digital, promotional, or social media platforms, without any further notice, approval, or compensation to You.

You hereby grant the Company a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable license to use, reproduce, adapt, publish, translate, create derivative works from, distribute, publicly perform and display such User-Generated Content in connection with the operation and promotion of the Platform or Company brand, in any format or media now known or developed in the future.

You explicitly waive any and all claims, rights, or objections, whether legal, equitable or moral in nature, including without limitation rights of publicity, privacy, authorship, or attribution, in relation to such use. If You do not wish to grant such rights, You should not use the Platform or submit any User-Generated Content.

Termination and Suspension

We reserve the right to:

  • Terminate, suspend, or restrict your access to the Platform, without prior notice or liability, if you breach these Terms, violate applicable laws, or misuse our services;
  • Terminate services or discontinue any part of the Platform at any time for operational, legal, or commercial reasons.

Upon termination, all outstanding obligations shall survive, including clauses on intellectual property, limitation of liability, and dispute resolution.

Indemnity

You agree to indemnify, defend, and hold harmless NAVNEET RAGHURAMAN, its affiliates, officers, directors, employees, and agents from and against all claims, liabilities, damages, losses, and expenses arising out of or related to:

  • Your use of the Platform or services;
  • Your violation of these Terms;
  • Any infringement or violation of third-party rights.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause below, all disputes shall be subject to the exclusive jurisdiction of the courts of KOLKATA, India.

Any dispute arising under or in connection with these Terms shall be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996. The venue of arbitration shall be Kolkata, and the proceedings shall be in English.

Miscellaneous

  • No Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that or any other provision.
  • Severability: If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force.
  • Entire Agreement: These Terms, along with our Privacy Policy and other referenced policies, constitute the entire agreement between you and us regarding use of the Platform.

Contact Information

For any queries, complaints, or notices, please contact:

NAVNEET RAGHURAMAN

Email:

Phone:

Website: